Effective: February 15, 2011
For privacy-related issues, please contact us at:
FlaAuthor Publishing, LLC
Clifford L Feightner
45 Golfview Drive
Customer Service: info@FlaAuthorPublishing.com
This policy will provide information regarding the following topics:
- Information We Collect
- Using the Information We Collect
- Information We Share with Others
- Remove Your Name from Our Lists At Any Time
- Changing or Deleting Information
- Links to Other Sites
- Notification of Changes
- Conditions of Use
Questions or Comments?
Information We Collect
We may collect information (including name, address, telephone number, email address, IP address, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:
Place an order from our Web site
Inquire about our services or products
Subscribe to receive communications from us via email or register for an account on our Web site
Join our FlaAuthor Publishing Members Only Program
Participate in one of our surveys, contests or other marketing events
Are referred to us though a marketing promotion or third-party business relationship
Request one of our brochures
Using the Information We Collect
We collect information that allows us to:
Send you E-newsletters and/or communicate promotional offers that may be of interest to you
Process and fill your orders
Contact you regarding the processing of your order
Improve our products and services
Send a brochure to a gift recipient
Information We Share with Others
We may partner with another party to provide specific services for us, such as credit card processing, shipping, and promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please email Customer Service or write to us at the address provided above. Please be sure to include your full name, address, and specifically what type of information you do not want to receive. Please allow up to 6 to 8 weeks to process your request from the date of receipt.
Surveys and Polling
In order to improve our services to you, we may ask some of our customers or product recipients to voluntarily complete surveys online or via telephone, which may be collected by an independent third-party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Remove Your Name from Our Lists at Any Time
If you prefer not to receive notifications or other communications from FlaAuthor Publishing, LLC viaU.S.mail or telephone, please email our Customer Service department or contact us at the address shown above. Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.
If you no longer wish to receive email communications from us regarding our site, partner offers, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time.
Information on how to opt out of receiving marketing email is provided in every email, or you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
Please Note: If you are a member of FlaAuthor Publishing, LLC Members Only Program and you opt out of receiving communications via email and/orU.S. mail, this may reduce or eliminate the offers and other promotional benefits you receive as a Preferred Customer.
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our site. They also enable us to provide services to you, including, “Remember Me,” order history, address book, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. If you reject certain cookies, you may still browse our site; however, you may not be able to purchase or have access to all of our services.
Changing or Deleting Information
To update your customer information, please either email Customer Service, contact us at the address above, or, if you have registered for an Account on our Web site, you may also update your customer information by accessing the Account Services section located on the Register tab at the bottom right of our Web page.
We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Links to Other Sites
Our site may contain links to other sites, over which we have no control.
Notification of Changes
Conditions of Use
Questions or Comments?
For questions, comments, or assistance, we invite you to write us at the address provided above or E-mail our Customer Service department. Please note: To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.